Frequently Asked Questions
How quickly can we get a squad up and running?Because we maintain a Pre-Vetted Talent Pool, we can typically move from a discovery call to an integrated squad in 2 to 4 weeks. This includes the time needed for us to learn your processes and set up the necessary workflows.
Do I still have to manage the agents myself?No. This is the "Management Debt" we help you avoid. We handle the sourcing, onboarding, training, and ongoing QA. While you always have direct access to your squad in Slack, we provide the leadership layer that ensures SOPs are followed and targets are met without you needing to micromanage the inbox.
How do you ensure the agents understand my brand voice?During our onboarding phase, we dive deep into your "brand soul" and existing documentation. We build a custom knowledge base and use feedback loops to ensure our team handles every interaction with the same nuance and empathy your internal team would.
Can we scale our squad up or down as we grow?Flexibility is built into our model, so we allow you to scale your support capacity based on your volume, whether you’re preparing for a seasonal surge or a major product launch.
How do you handle time zones and communication?We align our squads with your core business hours to ensure seamless, real-time collaboration, making communication as fast and fluid as if they were sitting in the same room.
How do you handle data security and access?Security is a non-negotiable part of our playbook. We use industry-standard tools for secure credential sharing and ensure our team only has the specific permissions they need to perform their roles. We work within your existing tech stack so you maintain full ownership and oversight of your customer data.