We’ve been in your shoes

As part of the founding customer support team at a San Francisco tech startup, we grew from three markets to 14 markets, building leading global support teams along the way. We’ve written knowledge bases, designed workflows, managed offshore teams, and built chatbots, all while scaling fast.

Now, we bring that experience to Archipelagrow to help early-stage companies build high-performing teams without the hiring headaches.

  • Founded in 2025, Archipelagrow helps startups and mid-sized businesses scale without the cost and complexity of big in-house teams. We provide high-quality support built for modern teams: startup-minded, collaborative with your internal team, and proactive in sharing customer insights. By connecting skilled professionals in emerging markets with global companies, we streamline operations so you can focus on growth.

    1. Built by Startup Operators: Founded by ex-startup leaders with deep CX and operations expertise.

    2. Scaling Know-how: Scaled support teams from scratch to multi-market operations.

    3. Pre-Vetted Talent: Skilled in customer support, admin, and operations, ready to plug in.

    4. US-Aligned: Time zones, communication style, and work culture that fit seamlessly.

    5. Fully Managed:  From sourcing and SOPs to onboarding, QA, and retention, we handle it all.

  • From your first hire to a full team, we bring the playbook and the people.

    Book a discovery call now.

Meet Archipelagrow

Meet the Founders

Jason was part of the founding team of CX and Comm Ops at a San Francisco startup, helping it grow from the ground up into a 40-person department. One of his most impactful projects was building the contractor and rider support arm, which highlighted the importance of keeping the contractor community healthy and engaged as a core part of operations. Over the years, he has written knowledge bases, managed teams, designed chatbot workflows, and led a fully remote support organization. 

Ami began her career in the outsourcing industry, gaining significant experience before transitioning into the startup space as an operator. There, she led a diverse remote team while driving coaching initiatives, conducting performance reviews, in addition to building and implementing performance improvements that create an excellent experience for both team members and customers.

Let’s Build Together

Ready to grow your team without growing your overhead?
Tell us what you need, and we’ll get back to you shortly. We’re excited to connect!